The Designers Foundry Privacy Policy

Our privacy policy applies to all personal information collected on www.thedesignersfoundry.com

Your information:

We cannot collect identifiable information about you if you are only browsing our website. Your personal information is not collected or stored unless you give it to us by typing it into fields on our website. All information is sent via Secure Hypertext Transfer Protocol.

There are two ways you can give us your personal information: If you make an account or subscribe to our email newsletter. We will never share your information with anyone else, unless the law forces us to in a criminal investigation situation. It is not possible for us to view customer passwords.

Use:

We will only use personal information that you give to us to serve you as a customer of The Designers Foundry. If you have signed up or agreed at the checkout to receive our email newsletter we will store your email address with SendGrid to send you monthly news updates.

When you make an account or purchase a typeface, you must enter your email address and licensee name or the URL our typeface software will be used on. This information is collected to keep record of who is using our typefaces. This information is never shared or accessed unless required to check typeface usages spotted in public that seem suspicious or unlicensed. This information is stored securely. Your email address is also used to send you a receipt.

At the checkout you have the option to opt-in to receive free promotional physical goods (posters, booklets) that will be sent via airmail to you. Your name and mailing address will only be used by The Designers Foundry to send you physical promotional mail from our office in New Zealand. We will never sell or give away your information.

Payment:

The Designers Foundry does not manage, store or have access to credit card information. We have integrated industry leader Stripe.com for all payments on our website.

Rights:

At any time you have the right to request access to personal information that we have about you. You can update your account details at any time by logging into your account. We can delete your information on request, but please note this will cancel any typeface license you have also. 

Contact:

Hi[AT]TheDesignersFoundry.com

The Designers Foundry Ltd

214 Madras Street 8011

Christchurch New Zealand

Cookies on The Designers Foundry

This statement explains how we use cookies on our website (thedesignersfoundry.com). For information about what personal information will store please see our Privacy Policy.

What is a cookie?
A cookie is a tiny file that is placed on your computer or device. It is estimated 90+% of websites use some form of cookies. Cookies help tell you apart from other users. They remember your settings and preferences and overall help us to provide a better experience when you use our website. They also helps us improve our website.

Cookies we use
We keep our cookie use to a minimum. We use the following types of cookies:

• Necessary cookies make our website function as intended. Without these cookies services like making an account or ordering a typeface cannot function. Cookies that will allow the website to remember choices you make and provide an easier, faster shopping experience. 

• Performance cookies learn about how you interact with our website. For example which pages you visit the most or which pages you exit our website from. We use this information to improve our website to give you and others a better experience.

It is very important to note these cookies do not collect any information that identifies you.

The following terms and conditions constitute our Souvenirs Terms. If you wish to purchase any souvenir items you must agree to these terms.

Shipment processing times:  We ship from our office located in New Zealand. All Orders are processed within 5-10 business days. Orders are not shipped on weekends or holidays. If a product is a pre-order these timeframes do not apply. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery also. If there will be a significant delay in shipment of your order, We will contact you via email. 

Shipping rates & delivery estimates: All shipping costs are included in the listed prices of our products. The shipping is via NZ Post AirMail only. Generally to the USA, EU delivery is around 3-4 weeks. But you should allow up to 8 weeks before considering your order to be lost and contacting us. Once a package is shipped, shipping fees are non-refundable.

Shipment confirmation & order tracking: You will receive an order confirmation email once your order has been placed. You will receive another email when your order is shipped however tracking may not be provided at this time. All orders are AirMail tracked, meaning your order might not receive all tracking updates since it uses the mail system and is not couriered. In some locations tracking a New Zealand sent package may not be possible in your country, meaning you may not be able to track your order fully, this is out of our control. If tracking is important to you, contact us to upgrade to a fully tracked service. We receive a notification once your order is fully delivered, however since the order will physically be with you we don’t tend to share this update unless requested.

Customs, Duties and Taxes: We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes). Please consider this before ordering. If your order is returned to us we can not refund your shipping cost as we will be charged for the return shipping. To resend an order that was returned will incur an additional shipping fee.

Returns: You're welcome to return your order should you not be satisfied. Return shipping costs are the customers responsibility. The product must be returned in brand new condition to receive a refund. If your order is returned due to an error with your address or failing to collect your package, resending the order will require additional shipping fees to be paid by the customer. Alternatively we can refund the order minus the shipping since this would already have been used. 

Damaged/Lost order: Should your order arrived damaged or you think your order is lost (8+ weeks since shipped), please contact us, we will assist you. For damaged orders please save all packaging materials and damaged goods, send us multiple clear photos documenting the damage.

Warranty: No warranty is provided with clothing items once worn and/or washed by the customer. Any damage or faults to clothing items on arrival must be reported within 48 hours of delivery. A 30 day warranty is provided on paper based products (books, posters). All other products have a 1 year warranty. We reserve the right to fully or partially replace products before issuing a refund. Any warranty based return shipping costs are the customers responsibility. 

PO boxes: We can not ship to PO boxes. If you enter your address as a PO box we will refund and not ship your order. We can not hold stock while you correct your address.

Product availability: Your order is not confirmed or guaranteed until you receive a shipping notification email. Should your ordered product(s) not be in stock we are sorry, we will refund you.

Incorrect information: Should you provide incorrect information please let us know before your order is shipped. Changes to shipping addresses, sizes or order information is not possible once shipped.

Incorrect sizes: Should a clothing item not be the right size you can swap it or request a refund. Your order must be returned to us in brand new condition. Return shipping fees are to be paid by the customer. Should your order get lost or damaged while being returned to us no refund will be given.

For any questions please contact us.